Challenge: A critical IT system rollout was projected to take two years using a long-standing methodology. Leadership accepted this as standard.

Approach: I identified inefficiencies in the data acquisition process, created a streamlined template, and initiated infrastructure build while data was still being gathered.

Impact:

Timeline cut in half (2 years → 1 year).

Long-standing 20-year methodology modernized.

Transformation benefits realized 12 months sooner.

“Efficiency isn’t about cutting corners — it’s about removing bottlenecks.”

Challenge: Nursing units relied on outdated metrics that ignored real-time patient activity, creating frustration on the front lines and mistrust in boardroom staffing decisions.

Approach: I redesigned the staffing tool to capture live admissions, discharges, transfers, and acuity changes, automated processes, and framed it as a voice for nursing in executive discussions.

Impact:

Adopted by 15 of 16 nursing units.

Rebuilt workforce trust in productivity data.

Gave executives more accurate visibility into staffing needs.

“When frontline voices are heard, executive decisions improve.”

Challenge: The NICU relied on a feeding method that wasn’t best for infants. Staff resisted change, and leadership asked me to stop pursuing it due to complaints.

Approach: I built trust with staff, identified root resistance, and brought in evidence-based presentations from physicians and feeding specialists to reframe the issue.

Impact:

Practice successfully changed despite initial resistance.

Staff later embraced the new method fully — and wouldn’t return to the old.

Improved patient outcomes and standardized care.

“Lasting change happens when evidence meets trust.”